"The free service provided by CLM has had a positive impact on several families whom Novas works with. Because the clinics are held in-house, our families feel more comfortable in speaking to the solicitor. The families have reported that they feel very supported by Caroline and reassured after meeting her. Several people have commented on how Caroline makes them feel understood. All around its very positive feedback. From an organisations point of view CLM have been very helpful in situations where we need legal advice re families that we work with. Caroline always gets back to us, which in turn makes our work easier as it gives us direction when required. We look forward to working with you in the future.“
Client was a Housing client. Client’s house was to be fitted with vents. The hole for the vent was made but the work was not completed and the house was infested with insects and grubs which were accessing the vents. This had gone on for months. CLM Limerick advocate don his behalf and the issue was dealt with. Client thanked CLM Limerick and said, “I had been trying for months to get the work finished and CLM Limerick got it done in a week”
Client was a Housing client whom CLM Limerick helped to secure adequate housing. Client said, “There was no way we could have got a house on our own. The Councnil were ignoring me until CLM Limerick got involved”.
“When I called every call was dealt with immediately. There was great communication
form the office. I don’t think I would have been housed as quickly without Caroline’s
“CLM and Caroline were brilliant, we couldn’t have done anything ourselves. We were
in a desperate situation and got nowhere with the Council. Caroline’s help changed
everything. Caroline and Lourde were helpful and nice and we are very grateful for their
help. We couldn’t thank Caroline enough”
"Caroline was brilliant she gave me so much help. I can only say she was fantastic. I could not have dealt with this on my own."
The clients I refer to the service are among the most vulnerable in society, and in my dealings with CLM I have found Caroline to be a person with great heart and understanding for these clients and a deep commitment to work with them to resolve whatever legal issue is in question. Alongside that she brings her consummate professionalism, infinite patience and clarity of mind to get to the core of the issue at hand. Clients I have referred to the legal advice clinics also report her to be very helpful and kind in their dealings with her, and have found the service to be very valuable to them.
"I can’t recommend this service highly enough. I have both referred clients to the service and have sought advice myself on many occasions. With any contact I have had with CLM I am met with courtesy and professionalism, and a willingness to go the ‘second mile’ to be helpful, both by Lourde and Caroline and any other staff I encounter."
"There is no way we could have known how to deal with this without Caroline’s help. Only
for her there is no way our son would be in school now."
"I was delighted with the help I got from Caroline I wouldn’t have known what to do on
"Caroline and CLM got me through a very difficult time, especially when I thought I would lose everything."
"I really had great advice from Caroline Keane who helped me with my Social Welfare Appeal. She was kind and courteous and would always give me a call back if I needed it. I would have been lost without her. Thank you."
"I want to thank you so much for everything you have done for me and my grandson; it's already making such a difference in our lives. You are some woman and the day I was sent to you was my lucky day. To meet someone like you in these times is a tonic."
We approached Limerick Community Law & Mediation Centre for help after we had to leave our home due to serious anti-social behaviour in the area that was going on for a number of years. We were advised by the Gardaí that it was not safe to return to our home. We tried to resolve the matter ourselves but were getting nowhere. We found out about the Law Centre and met the solicitor, Caroline, who gave us advice and took on our case. She briefed barristers through the Bar Council’s Voluntary Assistance Scheme and we issued legal proceedings against the Council and the State for their failure to manage and control the anti social behaviour in our estate. After about a year we settled our case.