"I had a particularly bad experience in a Branch and decided that the only way to deal with the dispute was to leave. But sadly, I couldn’t put the conflict behind me. Someone recommended conflict coaching so I tried it. The conflict coach’s active listening and meaningful questions throughout the conflict coaching sessions greatly helped me understand what had been going on and what I needed to do to prevent this kind of situation in the future. It was the best thing I could have done for myself."
"I was living a difficult conflict with one of my colleagues and could only think of my feelings. It was amazing to me how after a few conflict coaching sessions, I was able to view the conflict from the other’s perspective. This is the most powerful aspect of this process and what allowed me to find the solution."
“Mediation has been of invaluable assistance to the Gardaí in Swords in the alleviation of problems encountered by neighbours. The referrals are made by Gardaí who have encountered situations whereupon qualified mediation can provide a positive conclusion to disagreements. The work of the Mediation has most defiantly prevented a breakdown among individual’s in society, who would have otherwise come to Gardaí attention after some act of violence or crime was committed against their neighbour. I cannot emphasise strongly enough how important that this service is maintained”. Kevin Toner, Sergeant, Community Policing Unit Swords.
“I heard about the service through word of mouth. My expectations were that all involved would discuss differences in the family. I felt the service delivered all I expected and found the mediators to be very pleasant and helped me to decide what steps I needed to take to help resolve the issues. I would have no hesitation in using the service again but hope it won’t be necessary. I was happy with the regular updates I received from the staff and feel that my situation has improved because of the mediation process“.
“I heard of the service through a friend. My expectations were that the service would help me set down ground rules for separation. I felt that the mediators got to the root of the problem quite quickly and like the fact that the ground rules helped both of us to understand that everyone would be accommodated and heard with respect. As a result of this, we got clarity on what was actually needed and reached an amicable solution quite quickly and any confusion we had felt was quickly dispelled.”